Help & Support

Help !!! There’s nothing worse than having a problem and not knowing where to go for help without being ripped off. Now there is an answer. We’re local, friendly, and have got a reputation for excellent service. Whether it’s a problem with your PC not working, a recommendation for new equipment, some troubleshooting for your home network, a new smartphone or a repair, we are here to help.

Plain English

We don’t speak geek (but we can) and are friendly and approachable. If we can’t recommend a solution, we’ll give you a plain honest answer. If we can, we’ll tell you up front what your options are, and won’t leave you with an empty wallet or a pile of bits like some places we could mention.

Local Support

For example, if you are local to Hemel Hempstead, we can visit you and fix your stuff there and then. A lot of the time there is no need to unplug everything and take it somewhere – that’s the way unscrupulous organisations make their money. They’ll tell you it was a complicated fix, took a long time, when in actual fact it they were just taking advantage of the situation. Read this case study of one of our customers Andy who had exactly that kind of thing happen with a local company. If you’re convinced, take a look at this service and see it it will meet your needs. If you’ve got any questions, why not ring us first.

Repair services

Broken it ? We repair laptops and desktops with 30 years experience. In fact we designed desktop and laptop PCs’s in Japan so we really know what we are doing. Get in touch for a quote.

New equipment to setup ? – No problem

Got a new laptop or tablet ? Bought it somewhere else ? Not sure how to set it up or made a mess of it ? No problem. Let us help get you get up and running fast. We’ll even give you a run through how to use your new gear. These are VIP services that you won’t find in Currys/PC World and local stores can’t deliver.  We come to you.

Remote support – Office or Home

If however you are further away, we can with your permission log, onto your PC and fix it through the internet. This might sound like scary stuff but it’s the kind of thing that happens all the time in large organisations. These days, it’s quite easy to do on all PC’s, and you have full control all the time.  We’ll even do it for a relative as part of our cheekily entitled Granny Help service !

If you’ve just bought a new Android smartphone, our Android remote setup service will really help you get started quickly.

Give us a try

Don’t just take our word for it – see what our customers have to say and check out our eBay feedback and reputation.

Why not give us a call on 07500 001942 or email us at if you need some help or browse through our shop.

Recent feedback

Here’s a sample of our recent ebay feedback. See our case studies for more detailed references and feedback.

“They were very helpful and received goods quickly”
“Speedy delivery, great seller”
“Excellent Service, thank you.”
“wow fast and good,thanks”
“Super quick delivery, many thanks AAAA+++++”
“Great product and service. Arrived after 1 day!”

“Good from beginning to end. Fast delivery.”


Get in touch

You can also contact us via various social media places including Facebook, Pinterest, Linkedin, Google+ etc. See here for full details.

Quality + Price + Service = Guaranteed